Customer Intelligence

Deliver better prospect and customer experiences with data governance, ABM enablement, a customer data platform (CDP), and AI-driven predictive analytics - all rolled into one platform.

Take advantage of data integration and technology partners to connect all your data.

Connect the dots across your customer information to create lasting relationships.

ZYLOTECH FOR CUSTOMER TEAMS

Customers expect us to know them and deliver value no matter where or how they engage. Enhance your customers’ experiences with every interaction, and you’ll improve engagement, retention, and loyalty. Zylotech helps you turn your customers into your best advocates by enabling you to give them what they need when they need it.

The Zylotech Customer Intelligence Platform builds the true picture of each customer account and relevant contact. We track every interaction across your enterprise, update contact and account data continuously, and layer on third-party intelligence for context. The result is complete and accurate profiles with customer health scores you can trust to improve customer renewals, increase expansion revenue, and build a customer base who become raving fans.

ZYLOTECH DELIVERS CUSTOMER INTELLIGENCE FOR SMARTER ENGAGEMENT

Customer Data and Insights

  • Get real-time contact and account profile intelligence with Zylotech Discover and Enrich for continuous trusted data quality
  • Help every customer team member know what to do and when by automating customer insights and creating “next best action” triggers
  • Make intelligent decisions on how to prioritize efforts by tracking renewal status
  • Assess churn risk with automated customer health scores that help your team take action before it’s too late

Cross-functional Coordination, Processes, and Reporting

  • Streamline cross-functional processes and coordinate resources across the organization to improve customer experience consistency
  • Improve forecasting accuracy with behavioral and predictive analytics
  • Create micro-segmentations for better contact and account cross-sell and up-sell opportunities
  • Surface key metrics and understand the lifetime value of each account to keep the team focused on what has the biggest impact on customer loyalty and growth